COVNA 2021 Sales and Operations Review Meeting

2021 COVNA Sales and Operations Review (January 17-19, 2022)

A famous English proverb says: "To a crazy ship, all winds are contrary." This means that for a ship with no direction, any wind will feel like a headwind. This is a matter of direction.

Some say... Your ability is never static; it’s constantly growing.

Failure doesn't negate your ability, but tells you, "You can do better."

Every achievement is the result of hard work, and every success behind it is a collective effort and determination of the entire team.

Summary of the Past Year's Work

The true purpose of a review is to turn each day, each action, and each task into nourishment. We should absorb these experiences, learn from them, and make ourselves better than we were yesterday, even if it's just by one step.

In other words, once a day has passed, it's gone. There's no use in dwelling on whether it was fulfilling or if we have regrets. What matters is: What can I learn from it?

The key is to always draw strength from the past to help us face the future better—that is the true meaning of a review.

Every Effort Will Be Rewarded

Time flies, and the end of the year is already here. The end of the year not only signifies the end of a year but also serves as the foundation for the beginning of a new one. Finishing the year well can lay a solid foundation for the start of the new year.

Why COVNA Insists on Holding Review Meetings

If we want to improve, we must first cultivate a "review" mindset: observe ourselves intentionally, aim for daily progress, and constantly look for areas that can be optimized or improved. Recording is the first step in conducting a review, which can be divided into recording during the process and after the process.

Therefore, in the review, we verify the results, continually reflect on our actions, study them, and find patterns that can guide us toward progress. During this process, everyone’s thoughts collide, sparking new solutions, ideas, and theories that may emerge.

A Good Start is the Foundation of Success

Time passes quickly, and once again, the year is coming to a close. The end of the year is not just the end of the year but the foundation for the start of the new one. Closing the year well will lay a solid foundation for the start of the new year.

Mr. Hong pointed out:

— The tone of the review should be: informative, qualitative, with cases, methods, and ideas.

— Don't just list what you've done or what you've completed in a formulaic way. Don't gloss over things or avoid the key points.

— What we want to hear more about are: how you dealt with clients, how you completed tasks, or how you lost clients; the lessons you learned, how you built trust using specific communication methods, or how you improved operational data through certain channels.

A New Year, New Goals

In conclusion, the greatest progress comes from daily reviews, summaries, planning, and maintaining an open mindset.

Without reviews, you'll repeat mistakes in the same places, without accumulating experience.

Only by constantly reviewing can you continue to improve.

Let's strive together.